Help & Support

Download the Frenley app and sign up with your email or phone number. You may need to verify your email; then set up your profile by adding photos and interests.

Yes. On the sign-up screen, choose the Facebook or Google option to create and log in to your Frenley account quickly using those credentials.

Tap "Forgot password" on the login screen and follow the instructions to reset your password via email. Use the address associated with your Frenley account.

Go to Settings (tap the profile icon) and select "Edit Profile". You can update your bio, photos, and personal details like age or location there.

In Settings, find "Password & Security" and follow the prompts to set a new password. Make sure to use a strong, unique password.

Yes. If you want to deactivate, go to Settings > Account > Delete Account. This removes your profile and data permanently from Frenley.

You can only message users you have matched with. Open the Messages tab, tap a match, type your message, and press send to start chatting.

Unlike swiping, unmatching usually cannot be undone unless there is a special feature. Check if Frenley offers a "Backtrack" or "Undo" button, or try matching again.

For privacy, Frenley only allows messages between users who have mutually liked each other (matches). This ensures both people have agreed to connect.

Use the block/report option on a user’s profile or in the chat screen. Frenley takes safety seriously – our Safety Center is dedicated to informing users about safety tools and reporting.

Never send money or share financial/personal details with anyone:contentReference[oaicite:10]{index=10}. Avoid sharing private data like your address or routine. If someone asks for money or behaves suspiciously, report them immediately.

Choose a strong password and keep it private. Frenley will never ask for your password in an email – if you receive a phishing email, report it:contentReference[oaicite:11]{index=11}. Enable any available security features in the app.

Tap the profile icon and select "Upgrade" or "Subscription". Choose the plan you prefer (monthly, yearly, etc.) and follow the in-app purchase steps to pay via your device.

Cancel through your device’s app store: go to Apple/Google account settings > Subscriptions > Frenley, and turn off auto-renew. Once cancelled, your premium benefits continue until the end of the billing period.

Refunds follow App Store/Google Play policies. If you were charged in error, contact Frenley support with your purchase details. Include any receipts or screenshots for faster help.

First, try closing and reopening Frenley. If issues persist, ensure you have the latest version: update or reinstall the app. Also try logging out and back in, or restarting your device.

If you forgot your login or changed devices, use "Forgot password" or log in with your linked email. If you’ve lost access to that email, contact Frenley support for account recovery help.

Ensure your photos meet Frenley’s guidelines (clear headshots without inappropriate content). Also check your device settings to allow the app to access photos/media.

Check your device’s settings to make sure Frenley notifications are enabled. In the app Settings, confirm notification preferences (likes, matches, messages) are turned on.